Shipping Policy
This Shipping Policy applies to purchases made through https://autonestiq.com/. autonestiq is owned and operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Order Processing
Orders are generally processed within 1-3 business days after payment confirmation. Processing may take longer during promotions, holidays, high order volumes, or when additional payment or address verification is required.
Shipping Methods and Delivery Estimates
Available shipping methods, fees, and estimated delivery periods are displayed at checkout where available. Delivery estimates begin after dispatch and are not guaranteed. Actual delivery times vary by destination, carrier, customs processing, weather, public holidays, remote delivery locations, and other local conditions.
Tracking Information
Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Please allow several business days for the carrier to register or update tracking events.
Delivery Issues
Inspect the product and packaging promptly after delivery. If an item is damaged, defective, missing, incomplete, or incorrect, contact us as soon as possible with your order number, a description of the issue, photographs or videos of the product and packaging, and a photograph of the shipping label.
Delivery Delays
Orders may be delayed due to carrier operations, customs inspections, severe weather, public holidays, remote delivery locations, high shipping volumes, or other circumstances beyond our reasonable control. If tracking has not updated for an extended period or the order has not arrived within the estimated timeframe, contact us at service@autonestiq.com.
Lost Packages
If a package appears to be lost in transit, contact us with your order number and tracking information. We will investigate with the relevant carrier or fulfillment partner. Depending on the investigation result, an appropriate resolution may include delivery assistance, replacement, or refund in accordance with our policies and applicable consumer laws.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, check your mailbox, entrance, porch, garage, secure delivery areas, reception desk, building management, mailroom, household members, nearby neighbors, delivery notices, and the local carrier responsible for final delivery. If the package still cannot be located, contact us at the email above with your order number and tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to change your address, contact us as soon as possible. Address changes cannot be guaranteed after processing or shipment preparation. If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
International Orders and Customs
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, customs duties, import taxes, and local fees are the recipient's responsibility. Customs processing may also affect the estimated delivery time.
How to Return an Item
To request a return, contact us at service@autonestiq.com before sending any product back. Include your order number, the item you wish to return, and the reason for the return. If eligible, we will provide return instructions and the designated return address. Do not return products without prior authorization.
How Refunds Are Issued
Once an eligible return has been received and reviewed, the approved refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider. Original shipping charges and return costs are handled according to our Return & Refund Policy and applicable consumer laws.
Business Information
autonestiq is an online retail store for automotive products and accessories, operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through autonestiq.
Brand Name: autonestiq
Company Name: Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Registered Address: 426 Shuyue Road Section 1, Building 8, 4th Floor, Unit 1, Room 606, Yixin Subdistrict, Shuangliu District, Chengdu, Sichuan, China
Website: https://autonestiq.com/
Email: service@autonestiq.com
Customer Support: Email support is available at the address above. We aim to respond within 1-2 business days.
Contact Us
For assistance with ordering, shipping, tracking, delivery, returns, refunds, damaged products, or other order-related issues, please contact autonestiq customer support at service@autonestiq.com.
We aim to respond to customer inquiries within 1-2 business days.