Return & Refund Policy
This Return & Refund Policy applies to purchases made through https://autonestiq.com/.
autonestiq is owned and operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Purchases and Delivery
To purchase a product, select the item, review its compatibility and specifications, add it to your cart, and complete checkout with accurate contact, shipping, and payment information. Orders will be delivered to the shipping address provided at checkout. Please review our Shipping Policy for processing times and delivery conditions.
Return Window
Eligible products may be returned within 30 calendar days after delivery. To meet the return deadline, contact us at service@autonestiq.com within 30 calendar days of receiving your order.
Return Eligibility
To qualify for a return, the item must be unused, uninstalled or unaltered, in its original condition, returned with original packaging and included accessories, safely repackaged to prevent damage, and accompanied by proof of purchase. Please retain the original packaging and accessories until you are satisfied with your order.
Non-Returnable Items
The following items are generally not eligible for return: customized or personalized products; gift cards; final-sale or clearance items clearly marked as non-returnable; products that have been installed, modified, damaged through misuse, improper care, or incorrect handling; items returned incomplete or without required original packaging; and products clearly identified as non-returnable before purchase. These restrictions do not apply where a return or remedy is required by applicable consumer law.
How to Request a Return
Before sending any product back, contact us at service@autonestiq.com and provide your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where applicable. Our customer support team will review your request and provide the appropriate return instructions. Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.
Return Address
Please do not send returns to our store address or registered business address unless our customer support team specifically instructs you to do so. Once your return request has been approved, we will provide the appropriate return warehouse address and return instructions.
Return Shipping Costs
For returns caused by a change of mind, incorrect selection, failure to verify compatibility, or another reason unrelated to product quality or our error, the customer is responsible for the return shipping cost. Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as possible at service@autonestiq.com. Provide your order number, a description of the issue, clear photographs or videos of the product and issue, and photographs of the original packaging and shipping label. Please retain the product and packaging until review is complete. If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
Return Packaging and Shipment
Approved returns must be securely packaged to prevent damage during transit. Whenever available, use a trackable shipping method and retain your shipping receipt until the return has been completed. We are not responsible for returns sent to an incorrect or unauthorized address.
Refund Method and Timing
After an eligible return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 5-10 business days after inspection. Your bank or payment provider may require additional time to display the refund. Refunds may be reduced or refused if the returned item does not meet the stated eligibility conditions, subject to applicable consumer laws.
Exchanges
If you wish to exchange an item, contact us before returning it. Depending on product availability, we may provide a replacement or ask you to return the original item and place a new order.
Order Changes and Cancellations
If you need to change or cancel an order, contact us at service@autonestiq.com as soon as possible. Changes or cancellations cannot be guaranteed after processing or shipment preparation. If successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.
Business Information
autonestiq is an online retail store for automotive products and accessories, operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through autonestiq.
Brand Name: autonestiq
Company Name: Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Registered Address: 426 Shuyue Road Section 1, Building 8, 4th Floor, Unit 1, Room 606, Yixin Subdistrict, Shuangliu District, Chengdu, Sichuan, China
Website: https://autonestiq.com/
Email: service@autonestiq.com
Customer Support: Email support is available at the address above. We aim to respond within 1-2 business days.