Privacy Policy
This Privacy Policy explains how autonestiq collects, uses, shares, and protects personal information when you visit https://autonestiq.com/, place an order, contact us, or use our services. autonestiq is an online store for automotive products and accessories.
autonestiq is owned and operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Shopping and Customer Support
To purchase a product, select the item, review its specifications and compatibility information, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.
Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch.
To request a return, contact service@autonestiq.com within 30 calendar days after delivery and before sending any item back. If approved, we will provide the appropriate return address and instructions.
Approved refunds are issued to the original payment method within 5-10 business days after an eligible return has been received and inspected.
For assistance with purchases, vehicle compatibility, installation information, delivery, returns, refunds, or other issues, contact autonestiq customer support using the details below.
Information We Collect
Depending on how you interact with our store, we may collect:
Your name, email address, phone number, billing address, and shipping address
Account, order, payment, and transaction information
Vehicle information that you choose to provide for compatibility or support, such as make, model, year, trim, or relevant measurements
Customer-service communications and information you provide about installation or product use
Device, browser, IP address, approximate location, and website activity
Information collected through cookies and similar technologies
Payment information may be processed directly by our authorized payment providers.
How We Use Personal Information
We may use personal information to:
Process payments, orders, deliveries, returns, and refunds
Provide customer support, compatibility assistance, installation information, and order updates
Operate and improve our website and services
Personalize content and measure website performance
Prevent fraud and protect store security
Send marketing communications where permitted
Comply with legal and regulatory obligations
How We Share Personal Information
We may share necessary information with service providers that help operate our store, including:
Shopify and website-hosting providers
Payment processors
Shipping carriers and fulfillment partners
Analytics and marketing providers
Customer-support and fraud-prevention services
Professional advisers and legal authorities where required
These parties may process information only as necessary to provide their services or meet legal obligations. We may also disclose information to protect our rights, customers, business, or services, or as part of a lawful business transaction.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted.
You can manage cookies through your browser settings or any privacy-preference tools available on our website. Disabling certain cookies may affect website functionality.
Marketing Communications
Where permitted, we may send promotional emails or other marketing communications. You may unsubscribe at any time by using the unsubscribe link provided in the message or by contacting us.
Data Retention and Security
We retain personal information only for as long as reasonably necessary to process orders, provide customer service, prevent fraud, resolve disputes, and comply with legal obligations.
We use reasonable administrative and technical safeguards to protect personal information. However, no online system or transmission method can be guaranteed completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, request correction or deletion, request a portable copy of certain information, restrict or object to certain processing, withdraw consent where processing is based on consent, opt out of certain targeted advertising or data sharing, and appeal a decision concerning a privacy request where applicable.
To submit a privacy request, email service@autonestiq.com with the subject line "Privacy Request." We may need to verify your identity before completing a request. Certain rights may be subject to legal exceptions.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the matter.
International Processing
Personal information may be processed in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers and processing.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations. The revised version will be published on this page and will become effective when posted.
Business Information
autonestiq is an online retail store operated by Chengdu Xiaolin Qianhui Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through https://autonestiq.com/.
Brand Name: autonestiq
Company Name: Chengdu Xiaolin Qianhui Network Technology Co., Ltd.
Registered Address: 426 Shuyue Road Section 1, Building 8, 4th Floor, Unit 1, Room 606, Yixin Subdistrict, Shuangliu District, Chengdu, Sichuan, China
Website: https://autonestiq.com/
Email: service@autonestiq.com
Customer Support: Email support is available at the address above. We aim to respond within 1-2 business days.